Privacy Policy

1. Scope

This Privacy Policy applies to the corporate website at axsysllc.com (the “Website”) and to active software products and services operated by AXSYS LLC (“AXSYS,” “we,” “us,” or “our”) that expressly link to or incorporate this Policy (each a “Service”).

Selected Work may link to active, historical, commissioned, acquired, archived, or third-party sites. This Policy does not apply to an external or historical site merely because AXSYS displays or links to it. The operator’s privacy policy governs that site. A product-specific privacy notice may supplement this Policy and controls for an expressly conflicting product-specific practice.

For business accounts, AXSYS may process information on the business Customer’s instructions. The Customer is responsible for notices and permissions relating to personal information it supplies or directs AXSYS to process. A separate signed agreement may allocate privacy responsibilities for a particular engagement.

2. Information we collect

The information collected depends on the Service and how you interact with AXSYS. It may include:

• Account and contact information: name, email address, organization, role, username, subscription plan, communication preferences, and other account details;
• Transaction information: purchase, invoice, Subscription, currency, amount, status, refund, tax, and limited payment-method metadata supplied by Stripe, such as brand and last four digits. AXSYS does not request or store complete card numbers or card security codes on the Website;
• Authentication and security information: login events, IP address, device and browser information, timestamps, session identifiers, access-control events, error information, and records used to prevent abuse or investigate incidents;
• Support and communications: messages, attachments, call or project notes, and information you provide when requesting support, a refund, cancellation, privacy assistance, or consulting services;
• Product usage information: features used, actions taken, configuration, approximate event timing, performance and diagnostic information, usage limits, and product-specific operational records;
• Service-submitted information: files, records, content, integration data, or other information you intentionally provide through a Service; and
• Website preferences and network records: locally stored theme preference plus essential server, security, delivery, and network logs.

Please do not provide complete payment credentials, passwords, authentication codes, government identification numbers, health information, or other sensitive information unless an active Service expressly requests it through an appropriate secure flow.

3. Sources of information

We collect information directly from you and your authorized users; automatically from devices and Service interactions; from the business Customer that provides your access; from integrations you choose to connect; from payment, infrastructure, security, and communications providers; and from public or commercial sources when reasonably needed for business-to-business diligence, fraud prevention, or legal compliance.

4. How we use information

AXSYS uses information to:

• provide, authenticate, operate, maintain, and support the Website and Services;
• configure accounts, process transactions, issue invoices and refunds, manage Subscriptions, and verify account or payment ownership;
• respond to project inquiries, support messages, billing or cancellation requests, and privacy or legal requests;
• monitor reliability, diagnose errors, measure product operation, plan capacity, and improve features and user experience;
• protect users, prevent fraud and abuse, enforce agreements, investigate security events, and preserve system integrity;
• comply with law, legal process, tax and accounting obligations, and enforceable government requests;
• establish, exercise, or defend legal claims; and
• send transactional or service communications and, where permitted, business communications you can opt out of.

Where a law requires a specified legal basis, the basis may be performance of a contract, our legitimate interests in operating and securing the Services, compliance with legal obligations, or consent. You may withdraw consent where processing relies on it, without affecting earlier lawful processing.

5. How we disclose information

AXSYS may disclose information:

• to service providers and contractors that perform payment, hosting, content delivery, security, storage, authentication, communications, support, professional, or operational functions under appropriate restrictions;
• to an integration or third-party service when you or your organization directs the connection;
• within a business Customer’s account to authorized administrators and users;
• to professional advisers, auditors, insurers, financial institutions, or authorities when reasonably necessary;
• to comply with law or legal process, protect rights and safety, prevent harm, investigate misconduct, or enforce agreements; and
• in connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction, subject to customary safeguards.

AXSYS does not sell personal information, share it for cross-context behavioral advertising, or process it for targeted advertising. AXSYS does not disclose personal information for money to data brokers. We may disclose aggregated or de-identified information that cannot reasonably identify an individual and take reasonable measures not to re-identify it.

6. Service providers

AXSYS uses Stripe for payment processing and related transaction administration. Stripe receives payment and transaction information under its own terms and privacy notice. Depending on the Service and workload, AXSYS uses Vultr, Amazon Web Services (AWS), and Cloudflare for infrastructure, hosting, content delivery, availability, and security functions.

Other systems are primarily AXSYS-operated. We may also use providers by functional category for email delivery, customer communications, incident response, accounting, legal services, or specialized infrastructure. Provider choices may change as systems evolve. AXSYS does not publish internal network architecture or a public subprocessor register in this release.

7. Marketing-site storage and tracking

At launch, the Website does not use advertising pixels, behavioral analytics, or nonessential cookies. It does not make analytics or advertising requests. The theme control stores the value axsys-theme in your browser’s local storage so the Website can remember light or dark mode. You can remove that preference through your browser settings; the Website will then follow your system preference.

Cloudflare and the Website’s hosting layer may process essential network and security logs, including IP address, request metadata, browser information, and security events, to deliver the Website, mitigate abuse, and maintain availability. Browser privacy signals do not change the Website’s advertising behavior because AXSYS does not sell or share personal information for targeted advertising. Where applicable law requires recognition of a universal opt-out signal for other processing, AXSYS will honor it as required.

8. Retention

AXSYS retains personal information only as long as reasonably necessary for the purpose collected, including to provide a Service, maintain account and transaction records, meet contractual commitments, secure systems, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, or reporting requirements. Retention depends on the information’s nature, sensitivity, volume, purpose, risk, the account lifecycle, backup cycles, and applicable obligations.

When information is no longer needed, AXSYS deletes, de-identifies, or securely isolates it as appropriate. Residual copies may remain temporarily in backups or logs until overwritten under routine schedules. We may retain information longer when reasonably necessary for fraud prevention, security investigations, legal holds, or claims.

9. Security

AXSYS maintains administrative, technical, and physical safeguards designed to protect personal information in light of the business’s size and complexity, the nature and scope of its activities, and the sensitivity of the information. Measures may include access controls, authentication, encryption in transit where appropriate, logging, backups, provider review, least-privilege practices, and incident response.

No method of transmission or storage is completely secure, so AXSYS cannot guarantee absolute security. You are responsible for protecting account credentials and promptly reporting suspected compromise to support@axsysllc.com. This Policy does not claim a certification or compliance framework that has not been independently verified.

10. Your privacy rights

Depending on where you live and subject to legal exceptions, you may have rights to request access to, confirmation of, correction of, deletion of, or a portable copy of personal information; obtain information about categories of collection and disclosure; opt out of certain processing; restrict or object to processing; withdraw consent; and appeal a denied request. You also may have a right not to receive discriminatory treatment for exercising a privacy right.

AXSYS does not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising, so there is no such activity to opt out of. If that practice changes, AXSYS will update this Policy and provide legally required controls before the change.

Submitting a request

Email support@axsysllc.com with the subject “Privacy Request.” Describe the right you wish to exercise, the relevant Service, and the email associated with your account. Do not send passwords, authentication codes, or complete payment credentials.

AXSYS will verify requests to a degree appropriate to the requested information and risk, which may require confirmation through the account email or additional matching information. We will use verification information only to process the request. An authorized agent may submit a request where permitted, but AXSYS may require proof of authorization and direct identity confirmation. If we deny a request, we will explain the basis when required and provide appeal instructions where applicable. You may appeal by replying with “Privacy Appeal” in the subject line.

Some information may be exempt or may need to be retained for security, fraud prevention, transaction records, legal obligations, or claims. AXSYS will respond within the period required by applicable law. You may also contact the appropriate state regulator or attorney general about unresolved concerns.

11. Children

The Website and Services governed only by this Policy are intended for people age 18 or older and are not directed to children. A Product Schedule may establish a different lawful age and guardian-consent framework. AXSYS does not knowingly collect personal information from a child in violation of applicable law. If you believe a child provided information improperly, contact us so we can investigate and take appropriate action.

12. Processing locations

AXSYS is based in New York, and information may be processed in the United States and other locations where our providers operate. Those locations may have different data-protection laws. Where required, AXSYS uses an appropriate legal mechanism for cross-border transfers.

13. Changes to this Policy

AXSYS may update this Policy to reflect product, provider, legal, or operational changes. The last-updated date and version identify the current text. If a change materially affects how we use previously collected personal information, AXSYS will provide additional notice or seek consent where required before the change takes effect.

14. Contact AXSYS

For privacy questions or requests, email support@axsysllc.com or write to:

This is a mailing and notices address.