Refund & Cancellation Policy

1. Eligible direct payments

AXSYS LLC (“AXSYS,” “we,” “us,” or “our”) provides a no-questions-asked refund for every payment made directly to AXSYS when the request is received within 30 calendar days after that specific charge. Each charge has its own 30-day period. Eligible direct payments include:

• the first payment for a Subscription or other Service;
• each recurring Subscription renewal;
• consulting or commissioned-work deposits;
• milestone, project, and final invoices; and
• other payments collected directly by AXSYS through Stripe or an AXSYS invoice.

You do not need to explain why you want the refund. A statement of work, Order, or Product Schedule may provide a longer or more generous benefit, but it cannot reduce this public 30-day minimum for a direct AXSYS payment.

2. How to request a refund

Email support@axsysllc.com within 30 calendar days after the charge. Include:

• the email address associated with the purchase or Subscription;
• the product or project name;
• the approximate charge date and amount; and
• an invoice, receipt, or transaction identifier if available.

Do not send a complete card number, card security code, password, or authentication code. AXSYS will ask only for information reasonably needed to verify identity, transaction, and ownership. We will not require a reason for the request.

A future secure contact form may also accept refund requests after it is enabled. Until then, email is the operational request channel.

3. Amount, currency, and processing

For an eligible request, AXSYS will refund the original transaction amount in the original charged currency to the original payment method. This policy applies to every currency AXSYS displays and charges through Stripe. AXSYS does not add a refund fee.

Stripe, the payment network, and your bank control when the credit is posted. Processing times vary by payment method, country, and financial institution. A pending authorization may be reversed rather than displayed as a separate refund. Your bank may apply its own currency-conversion rate, foreign-transaction fee, or other charge; AXSYS does not control those amounts.

If the original payment method cannot receive the refund, AXSYS will work with Stripe and the verified payer on the available processor-supported alternative. AXSYS will not send a refund to an unrelated person or unverified destination.

4. Subscription cancellation

Ordinary cancellation

Each active AXSYS product provides its own Stripe Customer Portal link. You may use that portal to cancel the product’s Subscription at any time. Ordinary cancellation stops the next renewal, and access ordinarily continues through the end of the already-paid billing period.

You may also request cancellation through support@axsysllc.com. Before support changes a Subscription, AXSYS must verify ownership through the email address associated with that Subscription. Sending a request does not authorize AXSYS to bypass reasonable verification.

Cancellation with a refund

If AXSYS refunds a Subscription charge under this Policy, AXSYS will cancel the Subscription’s renewal and terminate access associated with the refunded paid period. This prevents continued use of a period for which the Customer no longer paid. If more than one Subscription or charge is involved, identify each one you want refunded or canceled.

5. Consulting deposits and project invoices

Eligible consulting deposits, milestone payments, and project invoices receive the same no-questions-asked refund when requested within 30 calendar days of the charge.

When AXSYS refunds a project payment, AXSYS will stop the refunded engagement. Any Customer license or permission to use unpaid or refunded drafts, designs, source code, documentation, prototypes, or deliverables ends unless AXSYS agrees otherwise in writing. The Customer must stop using and, on request, delete or return those materials. A refund does not transfer ownership of work for which payment was refunded.

If an engagement has multiple payments, a refund affects the work and rights associated with the refunded payment. AXSYS and the Customer may document a practical transition in writing, but that documentation cannot reduce an otherwise eligible refund.

6. Apple, Google, and other marketplaces

This Policy applies to payments made directly to AXSYS. If Apple, Google, or another marketplace is the merchant of record or controls the transaction, refund eligibility and processing are governed by that marketplace’s policy and must be requested through its refund process. AXSYS cannot issue a refund for funds it did not collect or a transaction the marketplace does not permit AXSYS to control.

7. Requests after 30 days

A refund request received more than 30 calendar days after the charge is not covered by the no-questions-asked promise. AXSYS may consider a late request in good faith based on exceptional circumstances, applicable law, the Order, or a product-specific commitment, but discretionary approval is not guaranteed. You may still cancel a Subscription at any time to stop future renewal.

8. Fraud, duplicate abuse, and chargebacks

AXSYS may deny or pause a request only where reasonably necessary to address suspected fraud, an inability to verify the payer or transaction, or repeated and materially abusive duplicate refund behavior. This narrow exception does not permit AXSYS to require a reason or replace the 30-day promise with a discretionary review.

Please contact AXSYS before filing a chargeback so we can promptly apply this Policy. A chargeback or payment dispute does not create a second recovery for the same transaction. AXSYS may suspend affected access while a dispute is investigated and may provide transaction, access, and communication records to Stripe, the payment network, or the issuing bank as needed to respond.

9. Non-waivable rights

This Policy adds to any refund, cancellation, or consumer right that applicable law does not allow the parties to waive. Nothing here limits those rights. If another applicable AXSYS agreement provides a more favorable remedy, the more favorable remedy applies.

10. Contact AXSYS

Send refund and cancellation requests to support@axsysllc.com. Written notices may also be mailed to:

This is a mailing and notices address. Mailing a request close to the deadline may delay receipt, so email is recommended.